FAQ

Frequently Asked Questions

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Pin less calling service is a long distance calling service that relieves the callers of the trouble of dialing long PINs every time they attempt to make a call. The caller just has to dial the access number followed by destination telephone number ..it is that simple. There are other conveniences that we have added to www.rolnbol.com Pin less service. Pin less calling service is a pre-paid calling service where users have to maintain balance or refill their account balance when depleted to continue making calls. Let's try it today by visiting www.rolnbol.com

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It is very simple process, first step would be to sign up and set up your account. There is no wait your account will be ready in minutes and you can start making calls immediately. Please click here to begin www.rolnbol.com or you can call 1-888-Rol0Bol to talk to one of our customer Care representative who will assist in opening up an account. Once you have signed up and registered your phone numbers, you can call your assigned access number and dial your destination Phone number when prompted. Caution: When calling from Cell phone, please do not press send, enter or talk after entering your destination phone number, this might result or prompt your Cell phone service provider to drop your connection with rolnbol.com and connect your call directly using your Cell phone line which may result in charge from your Cell phone service provider. We suggest you to just wait for rolnbol.com service to connect to your desired phone number. By not following proper dialing instructions rolnbol.com will not be responsible for any such charges.

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No, ROLNBOL.com service can be used from any phone and there is absolutely no need to change local telecom service provider. This is done by dialing www.rolnbol.com access number followed by your destination number.

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Currently www.rolnbol.com Pin less calling service is available within USA. We will soon begin to offer our services from Canada, UK and Australia.

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No, there are no contracts, term limits or credit checks. Customers have to agree to standard terms and conditions before opening or using our services. How do I protect my credit card information? www.rolnbol.com has highest level of industry standard SSL encryption process which protects your credit card information submitted on our web site. All web forms at www.rolnbol.com ® systems uses strongest possible 128 SSL encryption supported by VeriSign to protect your data like credit card numbers, customer information and password. Credit Card Company's payment processing system just passes all information to bank over strongest possible SSL encryption via secured virtual terminal.

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Please log on to your account at www.rolnbol.com and click on the 'Recharge' tab that will open a page. Click on the 'Auto Recharge' link in this page and follow easy self explanatory steps.

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Yes, customers have option to switch from auto recharge to manual recharge option as many times as you want. Please log on to your account at www.rolnbol.com

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From USA/Canada: For calls to most Int'l Destinations please dial: 011 + country code + City code + phone number For calls to countries within the North American Numbering Plan (like Canada and other Caribbean countries) please dial: 1 + area code + phone number, just like you would place a USA interstate call (note that you will incur international call charges) Country Codes can be found by visiting www.rolnbol.com/countrycodes/

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This is mainly caused due to caller ID of your telephone being blocked. If your caller ID is blocked there is no way ROLNBOL.com system can identify you as Customer or your telephone as a registered number of a current account holder. In such case please unblock your caller ID and dial your access number again.

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No, you cannot call with your phone's caller ID being blocked.

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No. ROLNBOL.com Pin less service is just an alternative and competitive long distance/international call service provider and is NOT a local phone service provider. So you cannot dial 911 using ROLNBOL.com Pin less service.

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It depends on the contracted rate plan between you and your local phone service or cell phone provider and nothing to do with ROLNBOL.com pin less service. ROLNBOL Pin less service starts from the ROLNBOL Pin less access number you dial in. You may get charged for included plan minutes by your cell phone or service provider for dialing local access number. Please check Availability of access number in your area by visiting www.rolnbol.com/AccessNumbers/

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Some e-mail hosts like Yahoo, hotmail or gmail by default tend to identify auto generated e-mails as spam and dump them into Junk or Bulk folder of your e-mail. For missing ROLNBOL Pin less e-mail please look into your Junk or Trash folder. If you have installed Anti-Spam filters or software on your e-mail service, please ensure that legitimate e-mails from info@RolnBol.com is not falsely identified as spam or junk.

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Calls to a cell phone in most countries may be charged much higher rates than calls to fixed lines; our advice, please make sure you know what type of number you're calling.

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Cell phone numbers do not use area codes, in most countries outside the USA or Canada cell phone numbers have a national dialing format, usually being allocated a starting digit not used for landlines. No area codes are added to a cell number.

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You are able to register up to 5 phone numbers on your account at www.rolnbol.com These are the numbers that customer expects to make frequent calls from. By registering these phone numbers, the user avoids the hassle of entering a PIN number when making a long distance call. This feature enables users to easily access the service from the comfort of their home, office and cellular.

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You can change all Registered Numbers except the first one that you designated as your primary "Account Phone Number" by visiting www.rolnbol.com

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No, as a general policy you cannot have your Primary account Phone number changed, the only exception is that if you no longer own that phone number. In such cases www.rolnbol.com will manually change the account phone number with a small $2 administrative charge plus deduction of any referral or bonuses received by you at the time of opening that account.

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Each time when you call the access number from registered phone, you will be informed balance on your account. Customers can also check account balances by visiting www.rolnbol.com/account/

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Customers can register up to 5 different telephone numbers as speed dial number per account; these are the frequently called numbers by visiting www.rolnbol.com . In keeping Customer's convenience in mind please use speed dial to avoid remembering each phone number and having to dial full destination numbers. Customers just have to dial the www.rolnbol.com access number and then the speed dial number that corresponds to their desired destination number.

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Yes, the account holder can see and monitor his/her call log for the past three months. This feature is available 24/7 online from anywhere in the world by visiting www.rolnbol.com/account/

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At each recharge, Customer will receive an e-mail confirmation or notification. Customer can also verify recharges by log in to their account at www.rolnbol.com/account/ E-mail will also be sent when the Customer's account is set on auto Recharge.

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If a user needs to make a call from a phone number that is not one of the registered phone numbers, they can simply login into their account by visiting www.rolnbol.com and select "add number" option, type in the additional number and selecting desired access number.

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Please log in to your account at www.rolnbol.com click the "recharge" option, select the Amount and credit Card you wish to charge. You should have a valid US Credit Card or Debit card for this transaction. You can also recharge your account at any time by calling our 24/7 customer call center 1-888-Rol0bol.

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There are several reasons why your credit card might be declined by our system. The most common reasons are: · Incorrect expiration date - check to make sure you have the correct expiration date; · Incorrect credit card number - make sure that you are entering the correct 16-digit credit card number along with the CVV2 security code; · Incorrect billing address - make sure the billing address you enter matches the address where your monthly credit card statements are mailed each month; · Insufficient Funds - make sure the amount you are trying to purchase does not exceed your credit or debit card limit; · Credit card reported missing or stolen or any reported Credit card fraud; we prosecute credit card fraud to the full extent of the law. If you are unsure why your credit card was declined by our system, please contact your issuing bank for further information.

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With the www.rolnbol.com service you can call anywhere in the world. The rates will be different for every country, please refer to www.rolnbol.com/Rates/

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You can always contact us at customercare@rolnbol.com or by calling our toll-free number 1-888-Rol0bol for any comment, concern or request refund if not fully satisfied with our service. We will promptly process your refund request and issue your credit in 3 days.